Start inside Cash App or from Cash App's official help site, not from a search ad, pop-up, random text, or phone number shown in a comment. Cash App publishes a general support number and a separate CFPB settlement inquiry path, but scammers copy the brand and try to intercept worried users.
The official support paths
| Need | Official path | Use it for |
|---|---|---|
| General Cash App support | Cash App Support in the app or 1-800-969-1940, listed by Cash App as available daily from 8 AM to 9:30 PM ET. | Account, payment, Cash Card, or app support questions. |
| CFPB Cash App settlement inquiry | 1-888-488-1181, CFPBinquiry@cash.app, or Cash Support in the app. | Questions tied to the CFPB Cash App redress process. |
| Regulator or dispute record | CFPB enforcement page, state AG pages, and your own account records. | Verifying settlement or redress details before responding to a message. |
What happened
The CFPB said Cash App's past lack of live telephone support contributed to fake customer service lines. That history matters because support impersonation is still a common way to steal account access. Cash App now publishes support phone information, but the safest route is still to begin from the installed app or a web address you type yourself.
Before you contact support
- Open the Cash App transaction, profile, Cash Card, or settlement notice involved.
- Write down the date, amount, recipient, cashtag, email, phone number, and transaction status.
- Screenshot the issue before you start a chat or call.
- Use the app or official Cash App Help page to start contact.
- If the contact is about the CFPB settlement, use Cash App's CFPB settlement page or the CFPB-listed phone/email.
Warning signs of a fake Cash App support contact
- They called or texted first and pressured you to act immediately.
- They ask for your Cash App PIN, passcode, sign-in code, full card number, or remote access.
- They ask you to send a test payment, buy gift cards, move crypto, or pay a service fee.
- The phone number appears only in a search ad, social post, image, or forum comment.
- The message says a logo proves it is official.
What not to do
Do not keep talking to a suspicious contact while you "check one more thing." Break contact first. Then open Cash App, your bank statement, the CFPB page, or a state AG page yourself. If you already shared a code or PIN, change your credentials, secure your email account, review recent activity, and contact official support from inside the app.
Source notes
Last checked July 13, 2026. Phone numbers and hours were checked against Cash App Help and the CFPB enforcement page.
Update history
Published July 13, 2026 after checking Cash App's official contact page, Cash App's CFPB settlement page, CFPB enforcement materials, and a regulator warning about fake Cash App support.
Sources used4 sources linked for this guide
These links show where important details in this guide came from.
- Contact Cash App SupportCash Appofficial - Retrieved Jul 13, 2026 - record checked
Used forCash App's official contact page says users can reach Cash App Support by calling 1-800-969-1940 daily from 8 AM to 9:30 PM ET.
- Cash App CFPB SettlementCash Appofficial - Retrieved Jul 13, 2026 - record checked
Used forCash App's CFPB settlement page lists 1-888-488-1181 and CFPBinquiry@cash.app for CFPB settlement account inquiries.
- Block, Inc.Consumer Financial Protection Bureauprimary - Retrieved Jul 13, 2026 - record checked
Used forThe CFPB enforcement page also lists 1-888-488-1181, CFPBinquiry@cash.app, and a Cash App mailing address for redress inquiries under the order.
- Scammers Posing as Cash App Customer Service RepresentativesDistrict of Columbia Department of Insurance, Securities and Bankingregulator - Retrieved Jul 13, 2026 - record checked
