Quick answer: start inside Cash App or from Cash App's official help site, not from a search ad, pop-up, random text, or phone number shown in a comment. Cash App publishes general support information and separate CFPB settlement contact routes, but scammers copy the brand and intercept worried users.
The official support paths
| Need | Official path | Use it for |
|---|---|---|
| General Cash App support | Cash App Support in the app or the support number listed on Cash App's contact page. | Account, payment, Cash Card, or app support questions. |
| CFPB Cash App settlement inquiry | 1-888-488-1181, CFPBinquiry@cash.app, or Cash Support in the app. | Questions tied to the CFPB Cash App redress process. |
| Regulator or dispute record | CFPB enforcement page, state AG pages, and your own account records. | Verifying settlement or redress details before responding to a message. |
Before you contact support
- Open the Cash App transaction, profile, Cash Card, or settlement notice involved.
- Write down the date, amount, recipient, cashtag, email, phone number, and transaction status.
- Screenshot the issue before you start a chat or call.
- Use the app or official Cash App Help page to start contact.
- If the contact is about the CFPB settlement, use Cash App's CFPB settlement page or the CFPB-listed phone and email.
Warning signs of a fake Cash App support contact
- They called or texted first and pressured you to act immediately.
- They ask for your Cash App PIN, passcode, sign-in code, full card number, or remote access.
- They ask you to send a test payment, buy gift cards, move crypto, or pay a service fee.
- The phone number appears only in a search ad, social post, image, or forum comment.
- The message says a logo proves it is official.
What not to do
Do not keep talking to a suspicious contact while you "check one more thing." Break contact first. Then open Cash App, your bank statement, the CFPB page, or a state attorney-general page yourself. If you already shared a code or PIN, change your credentials, secure your email account, review recent activity, and contact official support from inside the app.
Related guides
If the message mentions settlement money, check whether the Cash App settlement text or check is real. If a payment already went out, start with the wrong-recipient Cash App guide.
FAQ
Should I call a Cash App number from Google?
Only if you can verify it against Cash App's own website or app. Search ads and copied snippets can be abused.
Will real Cash App support ask for my PIN?
No support contact should need your PIN, one-time code, or remote control of your device.
Which number is for the CFPB settlement?
Cash App's CFPB settlement page lists 1-888-488-1181 and CFPBinquiry@cash.app for settlement inquiries.
Sources and verification
Last checked July 13, 2026. Phone numbers and contact routes were checked against Cash App Help and CFPB enforcement materials.
